Your employee is your customer

I have a keen sense of customer service and what it should be. And my experience has made me believe that how an employee is treated is how they are going to treat the customer. This post brings attention to that.

reverseServe the customer.  Every business has that goal.  To serve the people who purchase our product or service.

But, your first customer is not the actual customer, it is your employee…your team member.

You might think, “wait a minute, I pay them to serve me and my organization!”  And you are right. They are there to serve the greater good of the organization.

However, many employers have an obligation mind-set: the people that work for them have an obligation to serve them because they are receiving income.  They are obligated. Consequently, many employees also have an obligation mind-set: they are obligated to do work for their employer because they receive a paycheck.  They do something because they have to. They do things reluctantly, passively, and with little passion.

Obligation breeds obligation.

Servant Leaders see employees differently.  Many years ago, Max DePree, former CEO of Herman Miller (Twitter: @HermanMiller, Linkedin.com/company/Herman-Miller) said…

View original post 147 more words

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s